[ Client card ]
Retention Recovery After Platform Migration
Verified engagement snapshot.
- Industry
- Specialty retail
- Verification
- Verified public proof
[ Problem statement ]
What needed to change
After a rushed storefront migration, lifecycle journeys broke and repeat customers stopped returning at historical levels.
[ Approach phases ]
How the work was executed
Execution sequence used to move from diagnosis to measurable improvement.
- Diagnose event and funnel breakpoints from session-level evidence.
- Rebuild lifecycle automations with a new operational ownership model.
- Introduce weekly instrumentation reviews with accountability rituals.
[ Results metrics ]
What changed
Public proof indicators linked to this engagement.
- +17% repeat purchase rate in 12 weeks
- -21% support tickets tied to checkout confusion
- +11 points in post-purchase NPS
[ Lessons learned ]
What this taught the team
Reusable principles from the engagement.
- Migration success depends more on operating cadence than tooling.
- Retention metrics improve faster when ownership is explicit across marketing and support.
[ Next step ]
Need a similar turnaround?
Start with a focused discovery call and map your execution gaps.